We hope that you will be delighted with your order but we understand that there are occasions that you may want to return items or that a parcel arrives damaged or faulty. In this case, you must contact us within 14 days of receipt of your order by emailing firstname.lastname@example.org. If the item is damaged, please contact us as soon as possible so that we can investigate the matter.
We do however pride ourselves on our commitment to the highest levels of customer service and consider returns on a case by case basis, subject to the situation, after this period.
With the exception of faulty or damaged goods, please note that we are not responsible for return postage. Once you have contacted us, you must take reasonable care of the products that you wish to return and not use them. Please ensure that all items are wrapped securely in the original packaging. We recommend that you use insured registered delivery and keep the Proof of Posting receipt as we cannot be responsible for return parcels that fail to reach us.
If you are exchanging an item:
Items must be returned within 30 days of receipt in a resalable condition and with the original packaging, to qualify for a refund. Unless a product is faulty or damaged, the cost of the item will be refunded less $5.95 for original postage costs.