Exchanges, Returns And Refunds

We hope that you will be delighted with your order but we understand that there are occasions that you may want to return items or that a parcel arrives damaged or faulty. In this case, you must contact us within 14 days of receipt of your order by emailing hello@myotape.com. If the item is damaged, please contact us as soon as possible so that we can investigate the matter.

We do however pride ourselves on our commitment to the highest levels of customer service and consider returns on a case by case basis, subject to the situation, after this period.

With the exception of faulty or damaged goods, please note that we are not responsible for return postage. Once you have contacted us, you must take reasonable care of the products that you wish to return and not use them. Please ensure that all items are wrapped securely in the original packaging. We recommend that you use insured registered delivery and keep the Proof of Posting receipt as we cannot be responsible for return parcels that fail to reach us.

If you are exchanging an item:
Items must be returned within 30 days of receipt in a resalable condition and with the original packaging, to qualify for a refund. Unless a product is faulty or damaged, the cost of the item will be refunded less $5.95 for original postage costs.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@myotape.com.